Delivery & returns

UK Delivery

We offer a number of delivery options to suit your needs. Our delivery options available on our website are fulfilled by Royal Mail via:

First class standard delivery cost: £3.78

Second class standard delivery cost: £2.93

 

Next Day Tracked: £7.80

Orders must be made by 12pm to be dispatched the same day, after 12pm then they are dispatched the following working day.

We’re not able to take responsibility for any delays on their part. However if there does seem to be a problem, and your delivery didn’t arrive please do let us know and we will assist in any way we can.

International delivery

We offer international delivery:

Tracked international delivery £18.00

Courier 

We use Parcel Force for our courier service and larger orders. If you would like to discuss this for your order to get a quote, please contact us hello@thesweetreasoncompany.co.uk.

Multiple deliveries

For multiple orders and deliveries to different addresses, you can either make separate payments, so you just add what you want in each transaction to the cart, complete that order then go back and do your next order. If in doubt or you have any questions just email us on hello@thesweetreasoncompany.co.uk and we'll help you. We are happy to take orders via email if that is easier for you.

Returns

Returns are only accepted for products that are incorrect or arrive damaged. If either of these occur please contact us immediately. Once we know more details we will offer to re-send the items or exchange them. Please call us on 0208 425 9785 or email us on hello@thesweetreasoncompany.co.uk with the details.

Post dated delivery

Post dated deliveries need to ensure enough days are allowed for the delivery option you have chosen, in particular second class which takes up to 3 days. Also, we cannot guarantee any delivery date unless you select the tracked delivery option which is guaranteed. 

AOB

Please do let us know if there is anything you need to know in terms of delivery and returns. hello@thesweetreasoncompany.co.uk