Delivery

UK Delivery

We offer a number of delivery options to suit your needs. Our delivery options available on our website are fulfilled by DPD and Royal Mail, this costs covers postage and packaging.

We’re not able to take responsibility for any delays caused by DPD and Royal Mail. However if there does seem to be a problem, and your delivery didn’t arrive please do let us know and we will assist in any way we can.

If you order multiple boxes to be dispatched to a single address, we may need to contact you to to pay extra on the postage than our websites calculates. If this is the case we will be in touch.

Our delivery options and charges are listed below:

  • Standard (2-4 days) | Royal Mail 48h £3.95
  • Standard Express (1-3 days) | Royal Mail 24h £4.95
  • Next Day* | DPD £7.50
  • Guaranteed Saturday* | DPD £15.95
  • Guaranteed Sunday* | DPD £15.95
  • International Tracked £20.00
Latest daily order time to secure Next Day Delivery (weekdays)


Our official cut-off time is 1pm. We do our best, however, to dispatch orders made prior to 1:30 / 2:00 each day during the week. 


Friday Dispatch 


Next Day Delivery refers to weekdays only so orders placed after the cut-off time on Thursday and before the cut-off time on a Friday will be dispatched on Friday afternoon for delivery on Monday. 


Special Note re-Vegan Gift Boxes (for orders placed post cut-off time on Thurs and before cut-off time on a Fri)


Due to the shorter shelf-life and our desire to deliver these as quickly as possible (i.e. within 24 hours of dispatch) we typically only dispatch these Monday to Thursday. 

At the explicit request and agreement of a customer, however, we can dispatch Vegan Gift Boxes on a Friday for delivery on Monday. 


Delivery Charge for Next Day Delivery


£7.50 per delivery address (up to 5kgs in weight). 

Weekend Delivery Service


We also provide a weekend delivery service - either a Saturday or Sunday can be selected. 

Again, such orders need to be placed by 1pm on a Friday for delivery that weekend. 


Delivery Charge for Weekend Delivery

£15.95

Placing Orders and Securing Specific Delivery Dates in Advance


In such instances, it is essential to select and pay for Next Day Delivery or Weekend Delivery (specifying Saturday or Sunday) - otherwise we cannot guarantee delivery will take place on a specific date. 


Our Delivery Partners


DPD & Royal Mail. 

DPD collect from our warehouse at around 4pm each weekday (i.e. Monday to Friday).  

Royal Mail for UK Offshore (Channel Islands, Scottish Highlands, ROI) on a 2 day special delivery service or 1st class.

International delivery

We offer international tracked delivery which is sent via Royal Mail. If you would like to know about alternative overseas delivery options please get in touch hello@thesweetreasoncompany.co.uk.

Multiple deliveries

For multiple orders and deliveries to different addresses, you can either make separate payments, so you just add what you want in each transaction to the cart, complete that order then go back and do your next order. If in doubt or you have any questions just email us on hello@thesweetreasoncompany.co.uk and we'll help you. We are happy to take orders via email if that is easier for you.

Returns

Returns are only accepted for products that are incorrect or arrive damaged. If either of these occur please contact us immediately. Once we know more details we will offer to re-send the items or exchange them. Please call us on 020 3149 8700 or email us on hello@thesweetreasoncompany.co.uk with the details.

AOB

Please do let us know if there is anything you need to know in terms of delivery and returns. hello@thesweetreasoncompany.co.uk