Terms & conditions

Our service to you

We aim to give you a excellent service and for you to be satisfied with our products. However if you’ve sent or received a Sweet Reason product and you’re not happy with the experience, please send us an email to hello@thesweetreason.co.uk or call us on 0208 425 9785. We’ll do our best to get back to you within 24 hours, and we will make sure we correct any mistake that may have happened.

Order process

Payment

We take payment when we know we can fulfil your order. If there is a problem with your order we’ll be in touch within 24 hours.

Dispatch

We aim to send your order out within 2 working days. If we’re not able to meet this timeframe we’ll let you know by email. We’ll be able to offer you a different product, a later delivery date, or, a refund. We don’t dispatch our products at the weekend or on bank holidays. If you have selected 'Special delivery' we will aim to get your order out the next working day for all orders made before 12pm. For orders made after 12pm, they will be dispatched the next working day. Special delivery orders are recieved Monday - Friday, a Saturday delivery incurs an extra cost. 

Post dated delivery

Post dated deliveries need to ensure enough days are allowed for the delivery option you have chosen, in particular second class which takes up to 3 days. Also, we cannot guarantee any delivery date unless you select the tracked delivery option which is guaranteed. 

Personal messages

Please make your personal messages on the gift card appropriate. We reserve the right not to print and send a message that may contain offensive and/or inappropriate content.

Shelf life

All of our baked products have a shelf life of approximately 21 days from receipt, depending on the bakes you have chosen and the type of delivery selected. If a box is purchased from us and not given to the recipient or opened within the best before dates, we cannot take responsibility for the bakes being out of date when opened. 

Our registered address

The Sweet Reason Company's registered address is 16 Derwent Grove, London, SE22 8EA.